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Privacy Policy

Effective date: May 11, 2026

This page is a practical website privacy template for Vura One and should be reviewed by qualified counsel before production use.

1. Overview

This Privacy Policy explains how Vura One collects, uses, discloses, and protects information when you visit our website, use our application, connect third-party tools, or run AI agent workflows.

By using Vura One, you acknowledge that your information will be handled as described in this Policy.

2. Information We Collect

We may collect the following categories of information:

  • Account information: name, email address, company name, role, authentication details, and workspace settings.
  • Billing information: plan, payment status, billing contact, transaction records, and related account details.
  • Customer content: prompts, workflow configurations, files, connected app data, outputs, logs, approvals, and messages processed through Vura One.
  • Usage data: pages viewed, workflow runs, feature usage, device information, browser type, IP address, approximate location, and diagnostic data.
  • Communications: support requests, feedback, sales messages, survey responses, and other correspondence.

3. How We Use Information

We use information to:

  • Provide, secure, maintain, and improve Vura One.
  • Run AI agent workflows, tool calls, integrations, approvals, logs, and connected app actions.
  • Manage accounts, subscriptions, billing, usage limits, support, and customer communications.
  • Monitor performance, debug errors, prevent abuse, and protect the service.
  • Develop new features, analytics, and product improvements.
  • Comply with legal obligations and enforce our Terms.

4. AI Processing and Connected Tools

When you configure workflows, Vura One may send relevant prompts, files, metadata, and connected app data to model providers, infrastructure providers, and third-party services needed to complete the requested workflow.

You control which tools are connected to your workspace and what data your workflows are allowed to access. You are responsible for configuring workflows in a way that complies with your privacy, security, and regulatory obligations.

5. How We Share Information

We may share information with:

  • Service providers that host, process, secure, analyze, or support Vura One.
  • Connected third-party apps that you authorize as part of your workflows.
  • Model and infrastructure providers used to process workflow requests.
  • Professional advisors such as lawyers, auditors, banks, and insurers.
  • Authorities or third parties when required by law, to protect rights and safety, or to enforce our agreements.
  • Successors in connection with a merger, acquisition, financing, reorganization, or sale of assets.

6. Cookies and Analytics

We may use cookies, local storage, analytics tools, and similar technologies to keep you signed in, remember preferences, measure product usage, understand website traffic, and improve the service.

You can manage cookies through your browser settings, but disabling some cookies may affect service functionality.

7. Data Retention and Security

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes.

We use technical and organizational safeguards designed to protect information. No system is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, export, or restrict certain personal information. You may also have the right to object to certain processing or withdraw consent where processing is based on consent.

You can request assistance by contacting us. We may need to verify your identity before completing a request.

9. International Transfers

Vura One may process information in countries other than where you live or work. Where required, we use appropriate safeguards for cross-border transfers.

10. Children

Vura One is not intended for children under 18. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide reasonable notice through the service, by email, or by posting an updated effective date.

12. Contact

Questions or requests about this Privacy Policy can be sent to privacy@vura.one.